Shipping policy

SHIPPING POLICY

Thank you for shopping with The Bougie Mug Co. We take extra care when packing fragile and collectible merchandise to help ensure your order arrives safely.

PROCESSING TIME

Orders are generally processed and shipped within 1–3 business days after payment is received.

Processing times may occasionally be longer during holidays, high-volume periods, severe weather, or other circumstances outside our control.

You will receive tracking information once your order has been prepared for shipment.

SHIPPING RATES

Shipping charges are calculated at checkout based on the items in your order, package weight, destination, and available shipping service.

Shipping charges are separate from the purchase price unless a listing or promotion specifically states that shipping is included.

COMBINED SHIPPING

When multiple items are purchased in the same order, we will package them together when practical and safe to do so.

Because our merchandise is often fragile, some orders may require multiple packages to ensure the items are adequately protected during transit.

DELIVERY TIMES

Delivery dates displayed at checkout are estimates provided by the shipping carrier and are not guaranteed by The Bougie Mug Co.

Once a package has been accepted by the shipping carrier, delays caused by the carrier, weather, transportation disruptions, or other circumstances outside our control may affect delivery.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error before your order has shipped, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been placed.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned to us because of an incorrect or incomplete address provided by the customer, refusal of delivery, or another issue not caused by The Bougie Mug Co, additional shipping charges may apply if the customer requests that the order be shipped again.

LOST PACKAGES

If tracking indicates that your package has been lost in transit, please contact us so we can assist with the carrier's claim process.

If tracking shows a package as delivered but you cannot locate it, please check with household members, neighbors, your local carrier, and the delivery location before contacting us.

DAMAGED ORDERS

We package fragile merchandise carefully, but shipping damage can occasionally occur.

If your order arrives damaged, please contact us promptly and retain:

The damaged item
The original shipping box
All interior packaging materials

Please provide photographs of the damaged item, shipping box, and packaging. These may be required to resolve the issue or submit a claim with the shipping carrier.

Do not discard the damaged item or packaging until the issue has been resolved.

INTERNATIONAL SHIPPING

International shipping availability may vary by destination.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise required by applicable law or stated at checkout.

International delivery times may vary due to customs processing and other circumstances outside our control.

QUESTIONS

For questions regarding shipping or an existing order, please contact us at mugsandmotto@gmail.com.