Refund policy

Returns

We want you to be happy with your purchase. We accept returns within 14 days of delivery.

To be eligible for a return, your item must be returned in the same condition in which it was received, including any original packaging, tags, stickers, or accessories that were included with the item.

Because many of our items are vintage, retired, discontinued, pre-owned, or collectible, minor variations and signs of age may be present. We make every effort to photograph and describe each item accurately. Please review all photos and the item description carefully before purchasing.

To request a return, please contact us within 14 days of delivery. Returns sent without first contacting us may not be accepted.

Return Shipping

Unless the item arrived damaged or we made an error with your order, the buyer is responsible for return shipping costs.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service when returning an item. We cannot issue a refund for a return that is lost or damaged while being shipped back to us.

Damaged Items

We pack our mugs carefully, but occasionally damage can occur during shipping.

If your order arrives damaged, please contact us as soon as possible after delivery and provide:

• Photos of the damaged item

• Photos of the shipping box

• Photos of the interior packaging

• Photos of any visible damage to the exterior of the package

Please do not discard the item, box, or packaging until the issue has been resolved, as the shipping carrier may require them for a damage claim.

If an item was damaged during shipping, we will work with you to provide an appropriate resolution.

Incorrect Items

If we accidentally send you the wrong item, please contact us. We will make it right and will cover reasonable return shipping costs when a return is required because of our error.

Refunds

Once your return is received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Items returned in a condition different from how they were originally shipped, including items that have been used, altered, broken, or otherwise damaged after delivery, may not qualify for a refund.

Cancellations

Orders may be canceled before they have been shipped.

Once an order has been shipped, it cannot be canceled. You may request a return after receiving the order in accordance with the return policy above.

Questions

If you have any questions about an item before purchasing, please contact us. We are happy to provide additional information or photos when available.